As a business manager, you are responsible for a portfolio of large business customers at one of our finance centres. Working to improve the profitability of individual customers and increase customer satisfaction and loyalty, you help us achieve our targets for customer acquisition, customer retention and new business.
Focal point for good business relationships
You will be responsible for ensuring that we have a sound relationship with key contacts within the customer's organisation. You will also make sure we are offering solutions that meet the customers' needs and create value for the customers as well as for the bank. By building a high-performance team around the customer and sharing your knowledge of best practice, you will help to create a coordinated approach.
The opportunity to interact and to influence results
As the customer's financial sparring partner, you are the link between the customer and the rest of the team at the finance centre. In particular, you are responsible for retaining customers in the portfolio and increasing their satisfaction with the advice and service they receive.
You will also focus on revenues, profitability, the quality of loans and pricing – working closely with the business director, colleagues in the business customer department, and specialists at our finance centres. Your acquisition activities must increase our business with your customers.
A hands-on approach to cooperation and sparring
To succeed, you will need experience and training in the world of business, and a proven ability to interact with business leaders so that you can support them in both economic and general business areas. You will also need the professional clout and enthusiasm that allow you to take on further managerial responsibility in your own country or abroad.